Delivery Policy
1. Delivery Policy
Our brand provides online retail services for evening gowns . All products are physical goods that require shipping and delivery.We offer flat rate shipping at $5 for all orders. No extra fees, no weight surcharges. Every Vespera customer gets standard shipping automatically.
1.1 Shipping Method
All orders are shipped via standard international or regional logistics providers. The available shipping carriers may vary depending on the destination country.
1.2 Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing time may be extended during peak seasons or promotional periods.
1.3 Delivery Time
Estimated delivery time is generally:
- 7–15 business days for most international destinations
- Delivery times may vary depending on customs clearance, logistics conditions, and destination country
1.4 Shipping Coverage
We provide international express delivery services worldwide. However, we do not provide services to countries or regions subject to applicable sanctions or trade restrictions as described in the Compliance section below.
1.5 Tracking Information
Once the order has been shipped, customers will receive a shipping confirmation email with tracking information where available.
1.6 Delivery Issues
If an order is delayed, lost, or cannot be delivered due to logistics issues, customers may contact our support team for assistance. We will review the case and provide a suitable resolution, which may include reshipment or refund depending on the situation.
2. Eligibility & Compliance
To use our services, you must meet the following requirements:
2.1 Legal Capacity
You must be legally capable of entering into binding agreements under applicable laws.
2.2 Restricted Regions
You are not located in, nor a resident or national of, any country or region subject to sanctions or trade restrictions imposed by the United States (U.S.), United Nations (UN), European Union (EU), United Kingdom (UK), or any other applicable authority.
2.3 Sanctions Compliance
You, your entity, and any related parties must not be listed on any applicable sanctions or restricted parties lists, including but not limited to:
- U.S. OFAC Specially Designated Nationals (SDN) List
- U.S. Entity List
- UK Sanctions List
- EU Consolidated Sanctions List
- United Nations Security Council Sanctions List
2.4 Prohibited Use
You agree not to use our services for any unlawful activities, including but not limited to:
- Money laundering (AML violations)
- Terrorism financing (CTF violations)
- Fraudulent transactions
- Any activity violating applicable export control or sanctions laws
2.5 Service Suspension
We reserve the right to refuse, suspend, or terminate any order or account if we reasonably believe there is a violation of these terms or if required by applicable law.